Site Map
Our website is largely organised into 3 sections: About M-A-C, Our Offer (the services we provide) and Our Information (articles, whitepapers and reports)
Home - the Moore Adamson Craig homepage
Contact Information
Site Map - this page
Terms of Use
About M-A-C
Biographies about the partners:
Valerie Moore |
Colin Adamson |
Andrew Craig |
Caroline Millar
Biographies about our associates:
Christine Hogg |
Angela Haden |
Dan Wardle
Our Offer (Services)
Learning and training programmes for Policy Development, Implementation & Evaluation:
Support services for new policy implementation and evaluation
Governor Induction Programme for Foundation Trusts
Patient & Public Involvement (PPI) Development and Training
Case study: CD-Rom based Complaint Handling Trainingfor
for NHS Primary Care Staff
Training for Developing the Policy Package
Overview example: Workshop on "managing patient
expectations and experience"
Complaint Handling
Includes M-A-C's complaint management template and audit grid (free to download).
Policy Governance®
Introduction to Policy Governance (PG), the
Policy Governance® model, and PG in the UK.
Managing Communications & Consultations with your user communities
Research and Evaluation Services (survey design, fieldwork and reporting)
Our Information
(Free to download) articles, whitepapers and reports.
Index
Public Involvement Blog (new articles and reports
are announced here)
Responses to Consultations and other M-A-C thoughts of the day:
Memorandum to the Health Select Committee on Public and Patient Involvement in the NHS (Jan 2007)
Rowntree gives us something to chew on (Dec 2006)
Triggering Community Action (Oct 2006)
A Stronger Local Voice (Sept 2006)
New Institution - New Ombudsman: Commentary on DTI Consultation on consumer representation (Mar 2006)
Emotions in Decision-Making - Hinderance or Help? (Feb 2006)
"My Own Anger Propelled Me" - Observations driven by a study of patients' complaints to a NHS hospital in London (Oct 2005)
The Rail Consumer Connection - New Formats of Consumer Representation in the Rail Industry (Jun 2005)
Public / Patient Involvement reports and presentations:
New Business Structures in Health and Social Care: Implications for Commissioning and Commissioners (2006)
'A Stronger Local Voice': Comments from the Moore Adamson Craig Partnership on the Consultative Paper on Creating a Stronger Local Voice in the development on Health and Social Care Services (2006)
NHS Alliance “Three at the Top” Conference Workshop on involving the public: “Can it Work, Does it Work?" (2004)
“Developing Members and Governors” An Annotated Presentation by Andrew Craig (2004)
A Framework for Evaluating Patient Participation Groups in Wandsworth Primary Care Practices (2004)
Patient & Public Involvement Guidance for new Forum Members and Managers - your Starter for Ten (2004)
Laying the Foundations for Governors in Hackney (2004)
MAC Associates “recruiter and recruited” briefing for Department of Health Learning from Pilot Patients’ Forums (2003)
The ICAS Pilots: Benchmarking and Learning Report (2003)
Building Capacity for Pilot Patients' Forums: The Experience of Recruiter and Recruited Report (2002)
M-A-C's blog is updated 2 or 3 times each month: www.publicinvolvement.org.uk